Privacy Policy

What personal data Movoa, an AI video generator, collects when you turn prompts and photos into videos, who processes it, how long it is kept, and how to delete it.

Last updated: October 10, 2026

Movoa is an AI video generator at movoa.ai. Making a video means sending us a prompt, sometimes a photo, and getting a clip back, so most of this policy is about those three things: what you type, what you upload and what we generate for you. It also covers your account, payments and the measurement that keeps the site running.

Who is responsible

Movoa is run by a sole proprietor, who is the controller of the personal data described here. Send privacy questions, access or deletion requests and complaints to support@movoa.ai. The about page shows who runs the service and which video models it offers.

What we collect

When you make a video

The prompt you write and the settings you choose: model, duration, aspect ratio, resolution and sound.
Any photo you upload to animate. A photo of a person is personal data about that person, so only upload people who have agreed to it.
The videos and poster frames generated for you, and a record of each job: when it ran, which model it used, whether it finished and what it cost in fast credits.

When you have an account

Your email address. If you sign in with an existing account such as Google, we also receive the name and profile picture it shares.
Your plan, credit balance, queue position and billing history.
Anything you write to support.

When you use the free lane without signing up

We place a random identifier in your browser and count free jobs against it and against your network address, so one person cannot drain the shared free queue. It is not tied to a name or email unless you later sign up in the same browser.

Collected automatically

Pages viewed, the site that sent you, browser and device type, an approximate location derived from your IP address, and error logs.

How we use it

To run your jobs: your prompt and any photo go to the model you picked, and the finished clip is stored so you can watch and download it.
To run your account: billing, plan limits, fast credits and the relaxed queue.
To keep the service safe: automated screening of prompts and uploads, review of flagged jobs and handling of abuse reports.
To reply to support requests and send account, billing and security emails.
To improve the product from aggregate figures, such as which models people choose and how long jobs take.

Your prompts, photos and videos are not used to train AI models. We do not sell personal information, and we do not share it for cross-context behavioural advertising.

Payments

Checkout runs on Stripe. You type card details into Stripe's own page; Movoa receives the result of the payment and a masked card reference for your billing history, never the full card number.

Who processes it for us

Each provider receives only what its task needs:

Provider	What it does for Movoa
Stripe	Card payments and subscription billing
Vercel	Hosts the website and application
Cloudflare	DNS, content delivery, storage of uploads and generated videos, and the support@movoa.ai mailbox routing
Managed PostgreSQL host	Account, job and billing records
Email delivery service	Sign-in, verification, receipt and account emails
Analytics tools	Page views and site performance
Sign-in providers such as Google	Confirm who you are when you choose to sign in with them
AI video model providers	Generate the clip you asked for

When you run a job, your prompt and any uploaded photo are sent, through the API services that route our requests, to the company that makes the model you picked — for example MiniMax, xAI, Google or ByteDance. Those providers may run their own safety screening on what they receive and handle it under their own terms.

International transfers

Movoa and the providers above work across several countries, including the United States, so your data may be processed outside the country you live in. Where it leaves the EEA, the UK or Switzerland, we rely on the safeguards our providers put in place, such as the European Commission's Standard Contractual Clauses.

How long we keep it

Data	Kept for
Account details	While the account is open; deleted within 30 days after you delete it
Prompts, uploads and generated videos	While the account is open, unless you remove them sooner; deleted within 30 days of account deletion
Free-lane jobs run without an account	Only as long as needed to deliver the clip and enforce the free-lane limits
Payment and tax records	As long as tax and accounting law requires, typically up to 7 years
Security and server logs	Up to 12 months
Support emails	Up to 2 years

When a period ends, the data is deleted or reduced to statistics that no longer identify anyone.

Your rights

Depending on where you live — including under the GDPR, the UK GDPR and California law — you can ask for a copy of your data, have it corrected or deleted, restrict or object to a use of it, take it to another service, and withdraw consent you gave earlier.

Delete your whole account from Settings → Security: the button there opens a deletion request to support@movoa.ai with your account filled in. You can also write to that address yourself from the email on the account. We delete it within 30 days.
For anything else, email support@movoa.ai from the address on the account. We reply within 30 days.
You can also complain to the data protection authority where you live.

Under the GDPR we rely on four legal bases: performing our contract with you (running jobs, billing), legitimate interests (security, abuse prevention, product measurement), legal obligations (tax records) and your consent where we ask for it.

Emails

Account emails — sign-in links, receipts, renewal notices and security alerts — come with having an account. Promotional emails, such as a reminder about an unfinished checkout, include an unsubscribe link, and unsubscribing does not affect account emails.

Cookies and browser storage

We use cookies and local storage to keep you signed in, remember your settings, count free-lane use and measure traffic. If you block them, you may be signed out and the free lane may not work.

Security

Traffic is encrypted with HTTPS, stored files sit in access-controlled storage, and production credentials are limited to the people and services that need them. No online service is perfectly secure. If a breach affects your personal data, we will tell you, and the supervisory authority where the law requires, within 72 hours of finding out.